Customers receive drinks 5 days ago! Jasmine Milk White: Non-store Responsibility

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Recently, a consumer posted on social platforms saying that they had received a cup of jasmine milk white milk tea that expired for 5 days.

The poster stated that on July 18, his colleague purchased drinks at a jasmine milk tea store through a takeout platform. After receiving the drink and tasting it, the party concerned noticed that the taste was not right. He opened the lid and found that the drink had deteriorated. He then checked the takeout order and found that the drink was made on July 13.

According to the pictures posted by the party concerned, there is a yellow-white floc floating on the top of the drink from five days ago, and the order receipt shows that the order was placed on July 13. The consumer said that the delivery staff claimed that the mall had not destroyed the expired drinks, resulting in the wrong delivery order. After the consumer complained to the delivery platform, the platform party paid 10 yuan and asked the party concerned to communicate with the delivery staff on their own to negotiate compensation matters.

Subsequently, Qingdao Radio and Television Station's "Zheng News" reported that employees of the Jasmine Milk White store involved were interviewed and said that due to the implementation of subsidy activities such as "0 yuan to buy milk tea" on the take-out platform some time ago, many customers did not come to the store to place their own orders, resulting in excessive drinks., piled up on self-delivery shelves. The employee did not clean it up in time, and the delivery clerk did not carefully check the order when picking up the goods, so that the customer could drink a cup of spoiled milk tea made five days ago.

The report mentioned that the store admitted the omission and said it had negotiated compensation with the customer.

However, the food safety incidents reported by consumers reversed on July 22. The person in charge of Jasmine Milk White contacted a reporter from Nandu Bay Financial News Agency to clarify that "many customers did not come to the store in time to collect their own products, resulting in drinks accumulating on the store's self-delivery shelves."

The person in charge told reporters that after self-inspection by the brand and monitoring by the mall, it was confirmed that the source of the expired milk tea received by the party concerned was abandoned by the customer in the public self-collection area of the mall for more than 96 hours, and the management of this area belongs to the mall and not to the store. jurisdiction.

In previous videos released by the media, the shop assistant replied that "many people placed orders but did not come to collect them" and "We didn't go over to clean them up", which were not true. The person in charge said that cleaning the takeout shelves is not actually the responsibility of the store's employees, because the mall's public self-delivery area belongs to the mall's management scope, and individual stores in the mall have no authority to manage it.

Moreover, after official verification, the shopping mall where the store involved is located does not allow takeaways to enter the store. Therefore, after daily meals are served in the store, the clerk will deliver the prepared drinks from the store to the takeaways shelves outside the gate on the first floor, and then the takeaways will be checked by the delivery staff. The order number and take it away.

Therefore, the person in charge believes that after milk tea is placed on the shelves, it should be jointly managed and responsible by the mall and the delivery staff. After the incident, the store contacted the delivery clerk to understand the situation. The other party admitted that he had taken the wrong delivery and expressed his willingness to compensate the customer for the losses caused. The reporter also confirmed this statement in the chat history obtained from Jasmine Milk White Fang.

In addition, the brand side emphasized that according to the "Store Operating Code" they formulated,"the shelf life of take-out products after leaving the cabinet is 4 hours, and the sales of expired products are prohibited." The store has never stored products for sale on public shelves, nor has it violated this rule.

Picture from: Internet

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