Ordering coffee liquor and causing Ruixing's clerk to be scolded?! Netizen: I don't know how to adapt

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Recently, a post about whether Ruixing Beverage can be used with coffee liquor has attracted a lot of user attention on social platforms.

The poster said that because he saw that Luckin stores in China could make "de-coffee" drinks for customers, when he placed an order at a Luckin store in Singapore, he noted "de-coffee" on the order and successfully got a cup of light blue mint thick coconut milk, took a photo and posted it on social media to share his purchasing experience.

I didn't expect this post to be seen by Luckin executives in Singapore, causing the shop assistant who made this cup of coffee liquor to be scolded by the leader. When he learned about the subsequent development of the matter from the store, the poster could not hide his dissatisfaction and anger. He believed that as a consumer, he asked the shop assistant for his request, and the shop assistant also gave the customer a drink that satisfied him. It should have been a happy occasion for both parties, but he did not expect that Ruixing workers were held accountable for violating the system.

At the same time, the parties involved were also a little puzzled by the behavior of Lucky Singapore management. In his view, many people are sensitive to caffeine and want low-caffeine or decaffeinated drinks. As a chain brand, Lucky should consider some people's demand for drinks and accept customers to reasonably "remove coffee liquor."

What's more, Lucky promotes "user-centered", which allows employees to properly meet customer needs is also serving customers. The poster bluntly stated that the management's disapproval made store employees feel embarrassed between "customer satisfaction" and "process restrictions," and was also contrary to the brand's "customer-oriented" promotion.

After the post was posted, netizens who were also Singapore IP all supported the poster's point of view,"To be honest, if luckin had the option to decaf, I would really visit more","I don't understand why I can't get coffee liquor?? "," supports the decafe option! As a person who is super sensitive to caffeine, I really want to order luckin every time at noon, but then I give up...".

They said that many people in Singapore's coffee consumer group would like to have less caffeine in their drinks, so chain brands such as Starbucks will provide users with "cafe options" based on local market needs, so that people sensitive to caffeine can also buy palatable drinks. In contrast, in the eyes of some people, Lucky, which adheres to the beverage making process, not only does not understand flexibility, but also ignores the real needs of consumers.

As a user said, if Luckin can give more "decafe options" on its Mini programs, it can meet the needs of some customers, and then it can reduce one step when making drinks. For Luckin, this will not only reduce the cost of making drinks, but also add a new product. It can be said to achieve multiple goals at one stroke and make more people willing to choose Luckin.

However, some people hold the opposite opinion, believing that chain brands have unified management of stores and require all doors to produce according to the recipe process to ensure that the drinks received by customers have the same taste and taste. This practice is understandable."This store can remove coffee liquor, but that family cannot remove it. In the end, the whole company will not be chaotic? "。

In addition, they pointed out that if each guest requests to make drinks according to their own instructions, it may increase the workload of the clerk. On the other hand, Lucky workers are worried that some customers will give stores bad reviews because the customized drinks are not compatible with their personal tastes. They feel that producing according to the brand's requirements can avoid customer complaints and disputes to a certain extent.

Picture from: Xiaohongshu

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