Starbucks Kangbaolan is produced in paper cups?! Clerk: I did it wrong!

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Recently, a consumer posted a product feedback about Starbucks Kangbaolan on social platforms, which attracted the attention and discussion of netizens.

The poster stated that he bought a cup of Combaolan at a Starbucks store. When placing the order, he repeatedly emphasized with the clerk that he would drink it in the store, but what he finally got was a drink in a regular paper cup. The customer was quite dissatisfied with the store's products that did not meet expectations and bluntly said,"Kang Baolan only has a little bit, with a cream top, and it can't be drunk in a paper cup."

It is reported that Kang Baolan is a classic Italian coffee drink. Its usual practice is to add a proper amount of cream to the prepared espresso coffee. Because of this, this coffee drink has much smaller portions than conventional coffee drinks. When coffee shops generally produce Campo Blue, most of them will choose a smaller capacity drink cup.

However, according to consumer feedback, employees of the Starbucks store used a paper cup with a capacity of no less than 350ml when making Combaolan, which caused the prepared drink to be deposited on the bottom of the cup, making it impossible for users to feel the double flavor of coffee concentrate and cream at the same time during drinking. The experience is greatly reduced, and it also makes people feel embarrassed by not knowing how to drink it.

In response, some Starbucks workers appeared in the comment area to explain that according to official regulations, stores usually use 60ml of small concentrated product Kangbaolan, so that customers can drink it in one go. If customers need to pack it for takeout, they should use small paper cups for espresso. Therefore, judging from customers 'buyer show photos, the store's employees' practice of using regular packaging cups to pack Combaolan actually does not meet the store's production standards.

As for why this error occurred, some people think that the store just did not have a concentrated cup or paper cup of the right size to use. Some people speculate that the clerk responsible for making Combaolan did not understand the production standards of this niche drink, so he made a mistake and used the wrong cup.

However, more people think that the reason why Starbucks shop assistants made this mistake may be related to poor store training. In their view, although not many consumers buy Combaolan every day, since Starbucks has included this classic espresso coffee in the store menu, it should provide relevant training to its employees and require them to make it in the correct way.

But in fact, many old users have reported that Starbucks seems to have omissions in vocational training for employees in recent years, so that the quality control of drinks made by some shop assistants falls short of the official requirements, such as Friubai full of rough milk bubbles, Kang Baolan using the wrong cup, etc.

Many netizens pointed out that as a chain coffee brand, Starbucks has always been an industry benchmark in the hearts of coffee lovers. However, coffee products that do not meet the standards will make users think that the staff lack professionalism, and will also affect its brand image and consumers 'feelings for Starbucks. Good impression, bluntly stated that the government should attach importance to the professionalism of store employees, strengthen skills training of shop assistants and unify store production standards.

Picture from: Xiaohongshu

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