Three qualities that baristas and bartenders must possess

Considering that hands-on operations play a huge role in the production of espresso: the relationship between the operator and the customer is also critical to the entire coffee bar business, you know the weight of the decision you are making at this time.

1. Character

In order to build a stable customer base, people who work behind the coffee machine must be good at dealing with people, friendly, funny, and remember names and looks. Knowing exactly what customers like to drink is a great advantage for coffee bartenders. That's what customers like. Find someone who is not afraid of being noticed, likes to joke, and takes the initiative to greet guests.

Of course, it's not easy to find someone who is as dedicated to your work as you are. It depends on incentives. Can pay bonus according to monthly sales, shift flow, check the implementation of inventory and order responsibility, my unique advantages or pre-prescribed evaluation criteria.

2. Coordination

Frankly speaking, there is nothing worse than a clumsy bartender. He should be able to stimulate customers' confidence and trust in coffee. And you have to find a way to keep the occurrence of hot water burns to a minimum.

Although the production of espresso has become more and more automated, there is no substitute for making a wonderful cup of espresso manually. Your espresso maker must pay attention to detail and move quickly. If they have prior experience in food production, it will help them a lot.

3. Honesty

Last but not least, your employees must be honest and reliable. To be clear, they can go to work on time and don't steal. In addition to checking employees' files, there are two ways to prevent theft: you know what you do: let employees know what you want and expect of them. Expect the best results, but be prepared for sudden or habitual theft at any time.

The importance of bartender training.

If you are going to focus on quality from your employees, proper training is the key. New bartenders need to receive comprehensive training before operating all the equipment to make high-quality drinks. They must also receive some education before they can provide impeccable service to their customers. It is this high-quality product and high-quality service that qualifies your drink to sell at a high price.

No matter which training plan you choose, make sure that your training for all employees is consistent. At the very least, make a clear list of the main topics you need to explain when training your staff according to the outline and print them out.

In the eyes of customers, your coffee bar must be a whole, the staff door is a team. Give the public the impression that your employees are coffee connoisseurs but are modest and polite. Through staff training, you need to further consolidate these excellent qualities of your employees and establish good interpersonal relationships. Successful training should convey to employees: this is who we are, this is what we do, and that is why we do it.