Coffee shop waiters train coffee waiters 11 things they should do

What we should do:

1. In contact with all guests, respect, humility, courtesy, helpfulness and sincerity should be shown.

2, in the work, pay attention to maintain "yes, I can","yes, I can" attitude

You can feel a smile on your face and voice.

4. Promote the spirit of team cooperation among colleagues (mutual cooperation)

Maintain high standards of hygiene, not only for yourself but for those around you.

6. Employees should cooperate with each other

7, work fast, serious and safe

8. Be punctual at any time

9. Master the maintenance knowledge of all equipment

10. Pay attention to safety measures

11. Report broken and damaged equipment

Never say,"I don't know, no."

When a guest complains, say "sorry" at the first time.

What we cannot do:

1. Do not leave the hotel in uniform

2. Do not chew gum when on duty

3. Do not eat, drink, water or food while on duty

Smoking in non-designated areas

5. Do not argue with colleagues

6, do not say dirty words and insulting language

7 and swear.

8, can not sleep on duty

9. Do not participate in any form of gambling in hotels and business premises

10, can not have "this is not my job attitude"

11, can not have lazy, sloppy, tired attitude, when wearing shoes can not drag

12, in the work area, can not run.

Basic requirements for service attitude

1. Greet guests at any time,"Hello, sir, miss."

2, the phone ring can not ring three times to answer the phone

3. Order drinks for guests and don't let guests wait for more than 5 minutes

4. The cigarette butts in the ashtray cannot exceed two.

Add ice water to the guest not more than an inch above the glass

6. Hot food products must be hot

7. All coffee should be warm

8, the use of tables can not have stains and bad

9. All menus cannot be broken and stained.

10, can not use broken tablecloth

Never say to a guest,"I don't know."