Consumers complained in a post about Starbucks: buying a medium cup of coffee was asked for six years, "are you sure it's medium?"
Jin Yi, a correspondent for China's well-off Network News, recently reported that a joke about Starbucks' medium cup of coffee spread online: "did you go to Starbucks to order a medium cup of coffee today?" As soon as this joke came out, many netizens went to Starbucks to order a medium cup of coffee to see if the clerk would ask themselves if they were sure to order a medium cup of coffee.
The joke "Starbucks medium Coffee" comes from "Open letter to Wang Jingying, CEO of Starbucks China: when will you not feel ignorant or stupid?" It is understood that this article was posted on Sunday, November 13. This is when Mr. Lin, a consumer from Hangzhou, bought a medium cup of coffee at Starbucks Coffee Hangzhou Shuangcheng International Store. The waiter who ordered the order twice asked to confirm: "are you sure it is a medium cup?", "the medium cup is our smallest cup", "there is a chance to buy a cake at a 20% discount", or "would you like to add 3 yuan to a cup?" Mr. Lin could not help but complain in a post on Wechat, asking Wang Jingying, CEO of Starbucks China, for an explanation.
Lin Guotong believes that as a customer who owns a Starbucks gold card (the highest-level Starbucks membership card in 2012, which requires spending more than 25 cups in a year), and installs both the gold card and the stored value card in the Starbucks App, the waiter should recognize him as a Starbucks regular customer and should not sell him like this: "there is already a mild psychological disorder." I'm afraid your clerk will doubt my cup choice again. "
Finally, in the article, Lin Guotong shouted to Starbucks China CEO Wang Jingying: "you are the first head of Starbucks China. I like and put up with you for six years. I want a feedback today. I hope that when I walk into the Starbucks China store again, the clerk can not doubt my cup-shaped choice, and even recommend medium cup as the first choice.
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