Baristas also need to communicate! How should baristas communicate with customers and colleagues

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In the past two days, I received a group of guests who wanted to buy beans, expressing that they were very interested in coffee and wanted to know more about it. At present, they even asked about extraction from the processing of beans. There are still too many things they want to know about coffee. Now it is recommended whether to lock what you want to know first to do in-depth understanding, and do not aim too high may know all the surface, but can not go further. Until in the end, customers want to choose different equipment, try it, and keep asking how to make a good cup of coffee. At the moment, he just replied, "maybe you won't like me to bring out this cup of coffee, which may not necessarily taste good to you, but what I want to learn is that I can tell you that I can express this cup of coffee to you in my way." Each cause is that I can control and understand how I should use expression, like a perfumer / bartender, to present to you what I want to present finally. "

In the past few days, through the opportunity of an interview with the supervisor, we can better understand why it is necessary to train two baristas directly at a time, after the trained personnel directly instruct each skill. When baristas can start to produce their own SHOT (results) independently, the process is actually only a few minutes, then it is easy to encounter a blind spot, often confused whether it is the flavor shown by the results or start to think back to whether there is a gap in each action, and immediately because of the need to rely on the Taiwan players will only blindly continue to do, there are not many ways to correct. But at this time, if a partner is trained to study together, in the process of learning from each other, they can see the differences in the operation techniques between themselves and each other, and there will be more discussions and communication, even for experiments. They can also compete healthily with each other, and the gap between the two methods is getting smaller and smaller, and they are more likely to have a common goal and enhance their willpower, which can be reminded and corrected by the instructor. The effect is often greater.

When it comes to a certain degree of technology, if you have the opportunity to see other manipulation techniques outside or through the film, it is not like taking the initiative to interact and communicate with the barista, keeping in mind that each action skill has its own reason and purpose. be sure to see the superficial technique and forget what he really wants to say, even if the other person can fully talk about the reason and intention of his own method, don't rush to correct it. Because it is not necessarily applicable to their own equipment and operating methods, only through continuous experiments can we dig up our own treasure.

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