Unworthy of his name?! Can't you turn the Guming New Year Cup?

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Recently, Gu Ming worked with Pan Hu Design Laboratory to launch the Spring Festival limited Fulu running theme bag material, one of which aroused the interest of many users because of its chic creativity, and some people even bought the pearl. In order to get this Spring Festival packing cup, I made a special order to buy a cup of milk tea.

(the picture is taken from the official promotional video)

However, after receiving the drink, some consumers picked it up and looked at the abstract pattern printed on the cup and frowned, wondering how the design could tell it was a snake. What surprised them even more was that when they pressed the prompt on the cup body "rotate here to the left" and tried to twist the cup body to the left, they found that the packing cup was almost broken by themselves and did not turn, and the pattern on the cup did not form the serpent effect in the official propaganda.

I thought I could see a miracle by twisting the cup, but I didn't expect to receive a limited cup that could not turn. Customers who spent for the paper cup were inevitably disappointed and could not help but complain that the kind they received was completely different from the introduction of the brand.

In the face of guest feedback and complaints, Gu Ming workers who heard the news looked at the pictures posted by netizens and were suddenly confused. They explained that customers could not turn the packed cup because of the lack of a cup cover to match the cup. When the packing cup is covered with a special "coat", like the official introduction there, you can turn the cup cover to see a smart white snake on the cup.

However, Gu Ming's limited cup cover is different from the conventional cup cover and needs to be assembled before it can be used. Therefore, after receiving the materials, many stores organize the clerks to do manual work together in their spare time and prepare a large number of cup covers in advance.

But in fact, because the cup cover will block the label affixed to the packing cup, affecting employees in making drinks, coupled with the surge in store orders during the Spring Festival, busy workers are prone to omissions while ensuring the efficiency of production. forgot to put a shell on the prepared drink and then pack it.

In order to avoid missing this important accessory, the clerk either put the pre-assembled cup cover in a prominent position at the bar to remind guests to pick it up, or stuffed the unassembled package into a paper bag when packing. Let the customer assemble it himself after receiving it.

However, the employees' thoughtful measures can not remedy the negligence of takeout orders, and there are still users who report that they are missing cup covers that can bring some fun after receiving drinks. " I bought 12 cups and missed 3 cups. At the beginning of the delivery, it took nearly two hours to deliver the cup cover. "the cup cover is not available", "the person who ordered the takeout got confused", "didn't give me the cup cover, I said how to turn left." turn what "," order takeout did not give quilt cover, I said this design is what ".

There is no denying that the idea of this rotating cup of Gu Ming is really eye-catching, making many users willing to spend for this interesting design. However, some netizens pointed out that the official publicity and ordering platform did not remind customers that the dynamic effect of packing cups needs to be achieved by cup covers, so that some guests do not know the importance of cup covers.

Another customer believes that since the limited packing cup and the cup cover match, the staff should fully equip it before allowing the customer to pick up the meal. They say that although negligence can be forgiven for being busy during the Spring Festival holiday, services that should be provided should also be provided. Otherwise, consumers will inevitably complain about brands and stores if they get a rotating cup that does not live up to the name.

Picture from: Xiao Hong Shu

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