Lucky people collapsed! The store was closed for early meals and rectified!

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In public impression, Rui Xing's dining speed is among the highest among all chain brands. When you place an order on the way to work, you can basically get a freshly prepared drink when you go to the store. However, occasionally I can see some consumer complaints on the Internet, saying that when I arrived at the store, I found that the employees served meals in advance and that the drinks ordered were not well made.

In response to user feedback, Ruixing began to strictly control the behavior of stores that did not serve meals in accordance with the standards. Recently, employees from all over the country have posted that their stores have been deducted points for serving meals in advance, but to the surprise of the workers, 100 points will be deducted once they are caught by auditors for an illegal operation.

It is understood that Lucky's basic score for each store is 100. As soon as the auditor finds that the employee has violated the rules, they will deduct the score of the corresponding item on this basis. If the overall score of the store is low, it will affect the performance of all the staff in that month. If the store directly deducts 100 points like this, not only the staff will be fined, but the store also needs to be closed for rectification and cannot operate normally.

But what is unexpected is that only an ordinary pre-scan meal will clear the store score, and more than one store has received the same inspection report, so that now lucky employees are worried. Looking at the drinks that can be served only with the cup lid on the operating table, they do not dare to attack the QR code on the receipt to the scanner in advance.

While introducing the new policy, Ruixing appropriately adjusted the original standard production time of drinks to give workers more time to process orders. But according to the feedback of the employees, in practice, after they no longer scan the code in advance in order to avoid deducting points, the just-in-time rate of the restaurant still dropped significantly.

The clerks said that since most of them are responsible for making drinks and packing meals at the same time, after Lucky's new audit program for meal operation standards, workers without three heads and six arms can only make a choice between "deducting 100 points in advance" and "substandard just-in-time rate".

Some people give up the just-in-time rate directly in order to keep the store's 100 points. Every drink fastens the lid and then scans the code to serve the meal. If the boss asks about the timeliness rate, he will let the store manager take the lead in the training. Some people think that the timely rate is more important and continue the illegal operation of scanning the meal in advance, but each scan is like a test on the brink of violation, praying silently that it will not be caught by the surveillance camera.

Some people choose to "jump over and over again" and first follow the rules to serve meals according to the new rules. Once they find that the timely rate is too low, they return to serving meals in advance in the past, and wait until the just-in-time rate reaches the standard value and the restaurant has passed the peak period. before continuing to serve according to the standard sweep code.

However, no matter what way they take to deal with the new policy above, lucky employees feel exhausted. Many people said that in order to maintain a high just-in-time rate in their stores, they had to make orders anxiously at the peak, often turning the bar into a chaotic battlefield, for fear that slow action would lead to bad data.

Now the headquarters "shackles" their operation, and regard serving meals in advance as a serious illegal operation, which undoubtedly makes it more difficult for restaurants to serve meals. For understaffed stores, shop assistants face even greater work pressure. "it's really too curly to let people live", "tears" and "a careless and direct goodbye".

Lucky workers all raise their hands and tease that they are neither a centipede nor a centipede, unable to maintain the extremely fast dining efficiency of the store without scanning the code in advance.

Many people say bluntly that if Ruixing, which takes seeking truth and pragmatism as its corporate value, wants its employees to stop operating illegally in order to create beautiful store data, it would be better to set various standards more in line with the actual situation of serving food, so that the clerk does not have to scan the code in advance to catch up with the timely rate, and customers will not complain about the store because they cannot get the food.

Picture from: Xiao Hong Shu

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