Compensation for the original price of a damaged Starbucks cup is required! Netizen: Unreasonable

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Recently, a netizen posted a post on social media titled "Don't Touch Starbucks Mugs", which sparked heated discussions.

The poster stated that when checking the cups on the shelves at a Starbucks store, the cup accidentally fell to the ground due to a loose lid, knocking a small dent in the bottom of the cup. When the shop assistant discovered this situation, he immediately asked the poster to compensate the original price, but the poster was quite dissatisfied with the method proposed by the shop assistant. Finally, because the lid of the cup itself was not covered and it was impossible to prove whether the cup itself was in good condition, the customer bought the cup at a 30% discount after negotiation between the two parties.

In response to this matter, the party concerned stated that at the time of the incident, the clerk directly recognized that the damage to the cup was the customer's fault, but could not prove that the cup itself was intact before the incident and whether there was a problem with the placement of the display items. After the incident, he asked the consumer to bear the risk of damage to fragile items. He believed that it was unreasonable to ask consumers to pay for goods that might be defective.

After the post was posted, the onlookers expressed their opinions one after another. Among them, many overseas IP netizens shared the routine practices of Starbucks stores in their country to handle such matters,"Just worry about whether the customer is injured first, and then let the customer go. As soon as the employees are done cleaning up. Report in the system whether it is broken or damaged... and the matter is over."

However, domestic users reluctantly said that due to the inappropriate location of display items in some stores, customers can easily knock over fragile items on the shelves when walking back and forth, causing damage to the goods.

Once such an accident occurs, the shop assistant will ask the party concerned to compensate the original price or compensate the store for the loss at the employee price. "I also met one at Xi'an Airport, and I bought it at a 30% discount.""I just dropped it, and I bought it at a 30% discount. I never go near that table again.""My son met it and immediately came over to us to buy it."

The two completely different handling methods puzzled many consumers, wondering why Starbucks at home and abroad handled the same type of accident so differently by staff. In this regard, some overseas users believe that Starbucks stores in their cities usually purchase insurance, and losses unintentionally caused by customers during the operation period can be directly reported, so there will be no situation where shop assistants force customers to pay.

However, in China, due to different store management methods, if a customer unintentionally damages the fragile items displayed in the store, the store losses will either be borne by the consumer or the on-duty clerk will pay for them."It seems that because the damage cannot be reported in China, the employees have to pay for it themselves, so the employees need the consumers to buy it."

Although in the view of some people, this practice can "learn from a lesson" and reduce the risk of damage to store displays to a certain extent, users still prefer the view expressed by the poster, believing that Starbucks allows customers and shop assistants to pay for damaged displays. It is unreasonable to point out that the brand should have a more rigorous display inspection and disposal plan for the products on the shelves.

Picture from: Xiaohongshu

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