Does the black apron of Starbucks find it troublesome to make tea? Customers who order iced shaken peach oolong tea for black tea are advised to buy it in Nai Xue.

Recently, a social platform article "black apron tea trouble, was driven to NaiXue tea" caused a lot of netizens hot discussion.

A post netizen said that ta ordered ice peach oolong tea at a Starbucks store at night and wanted to replace the black tea base, but the black tea just ran out. A barista in the shop said he needed to wait 10 minutes to make tea. After netizens also expressed their willingness to wait, the barista might feel that it was troublesome to make tea, so he said with an unhappy expression: "So persistent?"

For such a question, netizens also replied: "Yes, it is so persistent." The barista immediately said: I suggest you go to Naixue's tea, where there are many tea bases. For such an answer, netizens asked me to come to your store, you let me go to Naixue tea? The barista continued: Yes, we are not short of this order anyway. For this kind of consumption experience, netizens are very angry, because they can't contact Starbucks customer service directly at night, so they want to get Starbucks 'attention and reply through social platform. For such an encounter, not long after the post, caused a large number of netizens hot discussion.

For Starbucks barista such customer service, whether it is mass consumers or partners are angry, many Starbucks partners said, such behavior is purely a matter of personal attitude. If it is out of fear of waste or do not want to wash the teapot or too much trouble, and refuse the customer's custom request, but also such an attitude, really outrageous. On the second day of the incident, netizens said ta received a phone call from the store manager of the incident, the other party said that the partner usually has a good attitude, but also a lot of regular customers. The barista was probably tired from work that day, so he joked about suggesting tea from Naixue. And said that after the netizen left the store, the barista also made black tea guiltily.

At the same time, because Starbucks internal apology coupon application needs to wait two months, so hope to compensate two partner coupons as an apology, and hope that netizens can go to the store again, let the barista involved face-to-face apology. However, the netizens who sent the article did not feel angry about this kind of treatment.

Other netizens who continued to pay attention to the event update also said,"The attitude of the store manager is obviously shielding""Where is the apology to let the guest apologize""Apologize with two partner coupons?" The net friend who sent the article did not accept the result of such treatment, but the store manager of the other party did not actively deal with the matter any more. Finally, because the topic was too hot, the regional manager of the store involved came forward to solve the problem and verified the authenticity of the content of the article.

However, as for the way of apology, the regional manager initially indicated that the clerk involved was willing to apologize in person/by phone, but later indicated that the clerk could not apologize by phone, so the regional manager wanted to apologize instead of the employee as a management. Finally, netizens did not want to pursue this matter until, still did not receive any statement from the parties concerned, Starbucks also did not feed back the results to netizens. Photo Source: Little Red Book