Ruixing offline order is 5 yuan more expensive? He was also accused of overcollecting information.

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Yesterday, Rui Xing was also a hot search, because a reporter measured that there was a price difference in the offline order payment of lucky shop assistants, and Mini Program was suspected of collecting too much information.

According to news media reports, recently, some consumers have reported that Lucky does not provide offline orders, and consumers must scan the code to place orders, which brings inconvenience to some consumer groups. In response to this situation, a reporter personally tested several lucky stores and found that most of the clerks said that only the order was scanned, and one even explicitly refused to pay offline.

In this regard, the reporter consulted Ruixing customer service. Customer service stressed that stores can also receive cash, will provide alternatives, but it depends on the situation of each store. The so-called "alternative" is for the store partner to place the order through APP or Mini Program help, and after confirming that the order information is correct, pay the corresponding cash to the store, specifically to the store for consultation.

In fact, as early as two years ago, there was feedback from netizens on the social platform that Ruixing did not provide offline orders. Ruixing's reply at that time was that the store staff used their own mobile phones to help the elderly place orders to solve the problem. In other words, Lucky is still using this scheme to meet the on-site ordering needs of offline stores.

Even if the alternative is considered "less formal", the reporter still asks the clerk to place the order on his or her mobile phone instead and transfer the money to the other party through Wechat or Alipay. However, after experiencing the order issued by the shop assistant, the reporter found that such a solution is not only inconvenient, but also not affordable. Take the recent new "Huangshan Maofeng latte" as an example. In the same store, the online voucher only costs 13.76 yuan, while the shop assistant charges the original price of the drink, that is, 19 yuan, that is, a difference of 5 yuan.

In addition, when the reporter scanned the QR code and looked at the online Mini Program order interface, he noticed that the page would jump directly to the login window, including the two options of "mobile number security login" and "one-click login". There is no option such as "skip", that is, you must provide information such as a mobile phone number to log in before you can place an order.

Subsequently, the reporter inquired about the details of Luckin Coffee's Privacy Policy, which showed that Ruixing may collect information such as mobile phone history on the Internet and installation lists of device applications, believing that there is a suspicion of excessive collection of information.

For the situation mentioned in the news that personal information was collected due to login, some netizens pointed out that in the era of big data, all kinds of APP Mini Program are everywhere, and there are many brands that provide daily use functions by obtaining the rights of mobile phones, and Ruixing is far from the only one.

As for the problem of price differences in issuing orders on behalf of others, many consumers said they could understand. There are exclusive coupons on the brand APP or Mini Program, and offline orders are mainly for the elderly or consumers who are inconvenient to operate, so if you choose to pay on the spot, you will actively give up using these discounts, so you should buy coffee at the original price.

In response to the above doubts, Lucky customer service explained that this is because Lucky's ordering system has a complex discount calculation scheme, and the discount used by each account is different, and the settlement price will be different. When placing an order, the system will automatically match the most favorable settlement method for deduction. Therefore, there will be a certain price deviation when the on-site order is placed on behalf of the shop assistant.

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