It is "right" to talk about customers from a little thing in a coffee shop.

For professional baristas, please follow the coffee workshop (Wechat official account cafe_style)

"this is clearly a threat! If you don't give him a reasonable explanation, you will upload it to the food review website! I didn't expect that foreigners would use these demagogic tricks, huh! " Anger? It is the neighborhood of our old shop in Sheung Wan. Her gallery cafe is patronized by many foreigners.

I made a cup of cascara honey to moisten her throat and asked, "your cafe is actually for painting appreciation and coffee as a second." Guests' pursuit of the quality of drinks should not be high. What happened? "

"it's customer service." She sighed. "in order to create a sense of space, is it ours? It's open. The guest has to pay for the order in advance. We will make drinks with the order and ask him to pick it up when it is finished. The guest complained that he ordered coffee when he came in, but walked to the exhibition without payment. Ten minutes later, he asked us if we had missed the order, and the colleague said that he had no formal queue to pay at all. I received this letter of complaint that night. "

"playing official, apologizing but not admitting your mistake should be what you do best when you've been in public relations." She could hear my sarcasm. I believe that the word "right" in "the customer is always right" is only the comfort of compromise and bowing to reality, and has nothing to do with the word "right" of "right and wrong".

She obviously docked? What happens is more concerned about "turning the big things into small ones". "apologizing, inviting him to come again, and giving him a drink are of course necessary. Actually, the order here card is hanging on, isn't it? Above, I really want to introduce an ophthalmologist to examine his eyes! " "do you know how he replied? He said that my store is so small, don't pretend to be a chain store and ask customers to wait in line to pay first. We should respect the guest and obey him. The most exasperating thing is that he signed the next paragraph with the title and seniority of a university lecturer. What do you mean by that? "

Achieving equality from cafes

", as far as I know, there is no coffee department in the university yet. If he asks you about coffee, you are his consultant, one level above him! " I laughed. "Li Tianming may say that this is a false proposition that falsely manipulates authority. What does his title have to do with obeying the rules? Guests of traditional English cafes are all equal, high or low (leveler). The small act of queuing up to buy coffee is one of the important steps for European society to get rid of classization. However, this may be a misunderstanding caused by the automatic signature of the computer. Don't think too much about it. "

This story reminds me of an article Where the customer is not king published by columnist Harry Eyres in the Financial Times in February. At a time when the famous chain Pret a Manger was revealed to require employees to follow the company's service attitude of "Pret Behaviour", including forced smile (compulsory happiness) and really friendly (genuinely friendly). The author compares this standardized service with the old-fashioned cafe in Vienna; where do you put it? The ancient clock, sterling silver cutlery, as if in a court-like environment, coupled with a dull-looking, stiff-looking waiter, make the guests feel humble from the leading role (put the customer in the position not of arrogant commander, but of humble supplicant). He believes that the regulatory atmosphere of the cafe is accumulated over the years, while the guests are only fleeting.