Starbucks said, "I'm not satisfied with making a new drink," but will it taste better if you make it all over again?

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Recently, a post (a netizen's question from Wukong Q & A) caught my attention. One netizen asked:

Starbucks waiters always say, "I'm not satisfied with making a new drink." I drink it every day. I wonder if it will taste better if I make it all over again.

Almost every day, I report from Starbucks that I would sit there and have an American drink, and every time the waiter would ask, "Sir, if you are not satisfied, you can make a new one." But I've never done it again. But it is often seen that some people take a sip and say they are not satisfied, which is different from yesterday's taste. Make a new cup, and then make a new drink and say that they are very satisfied. I just want to know whether the two cups of coffee made by the same barista, almost at the same time, the same coffee machine, the same coffee bean and the same barista taste really spicy. I also have an impulse to make a new drink, but I've already had half of it.

Let me first say a few words. Most professional cafes have to adjust the grinding degree every day, and some even adjust it every few hours. Strictly speaking, if there is a requirement for the extraction result, it should be adjusted at least once a day, because beans are changing at each stage, and even air pressure, temperature and humidity will affect the extraction.

And the general espresso uses blended coffee beans, the proportion of coffee beans is not the same, the proportion of varieties and particles in each grinding is actually a probability problem, this situation will also lead to a very slight difference in powder quantity. The bean grinder used in Starbucks is very advanced, and it varies from store to store. There are the American Mill King bunn, the German Mill King mahlkonig, and the German Mill King annexed ditting, with a high degree of fineness, but each grinding may be a little different.

The pressure of soybean warehouse is different: the size of soybean warehouse is large and it is T-triangle. The different storage amount of coffee beans during each grinding will lead to inconsistent pressure in the soybean warehouse. In the case of full or empty warehouse, the different pressure of powder cartridge will also cause the difference of powder yield and grinding time.

However, most people will not be aware of the above differences, and it is easier to feel that a few Starbucks stores use semi-automatic coffee machines, such as Black Hawk, compared with fully automatic coffee machines. there is a more unstable operation: cloth powder pressing powder. Anyone who has used a semi-automatic coffee machine knows that even the cloth powder is uniform and the powder pressure is constant, it is a pit at all. even with all kinds of professional aids, such as cloth powder dispenser, powder press and so on, no one can guarantee that they can maintain 100% of the perfect extraction.

You can't step into the same river twice, nor can you make two cups of coffee with the same taste.

So back to the question, will it be better to make it all over again? It will be different, but whether it tastes good or not depends on whether it is to your taste.

Answer from original Coffee Brother:

It is heartwarming for Starbucks to have such a service. If you are not satisfied with making a new cup of service, you will treat the customer as God. So does it have to be good to make a new drink? In fact, not necessarily, there are many factors that affect the taste of coffee, the same coffee machine, coffee beans, baristas will have great changes.

The possible changes are as follows:

1. Considering your own problems, if you are in a different mood and eat different food every day, then the requirements for coffee will be different. For example, if you eat greasy lunch, it is easier to accept that the coffee is bitter.

two。 The reason for the barista, people have seven emotions and six desires, barista is also a person, his mood also directly affects the taste of coffee.

3. The change of technology and parameters, the amount of powder, the thickness of powder, the water temperature, the extraction time, the ratio of coffee to water powder, the thickness of milk foam, the freshness of milk, etc., any parameter change will affect the taste of coffee!

So will it taste good to make a new drink? Wrong, many people can not taste the subtle changes, just feel that the waiter so enthusiastically changed, the heart has agreed, and do not want to cause trouble with them. Spiritually satisfied, that's all.

Starbucks sells services and experiences. Most people will not choose to change, so this is also a marketing and service means of Starbucks. Now that we have it, we can actually ask to do it anew if we are not satisfied. Baristas will also review their methods and parameters to let baristas remember your taste. It is difficult, but it does require constant time.

I make it by myself at home every day, every time until I am satisfied, and then pour it out directly after a bad drink. I use the same amount of powder, time, ratio of water to powder, temperature, coffee beans and coffee machine every time, but the freshness of coffee beans changes every day. So it's different every time. The detail experience in the production process excites me the most.

The above personal views and practice summary, hope to be helpful.

Answer from "Tuan Zi", Director of New Media Operations of Nanjing Datuanzi Catering Management Co., Ltd.

This question, after a year of part-time experience at Starbucks, must be answered by dumplings who have got a black apron as a part-time job.

The American coffee drunk by the subject is the simplest hand-made coffee, American = Italian concentrate + water.

Then the main thing that can affect the American taste is water + coffee beans.

water

Some people may wonder why water is the most influential part.

First of all, we need to tell you that Starbucks water is filtered pure water, the water quality is certainly no problem.

But how much water can affect the concentration of an American cup.

Although there are strict requirements during the training, but in the actual operation, partners will choose to pour shot in the cup or water first according to the actual situation.

Of course, Tuanzi must also admit that apart from the amount of water required by individual customers, most customers can not taste the difference between the American concentration produced by the amount of water five millimeters away from the mouth of the cup.

So where else is the water used? Yes, it's shot, which is the concentration that ordinary customers talk about when they order.

Starbucks regulars should know that most Starbucks stores are equipped with semi-automatic coffee machines, a stupid mode of operation that ensures that even newcomers can make coffee of average quality.

But the time of each shot is different, keeping it between 18 and 22 seconds on average (please correct if there is any error), too long or too short will affect the taste of shot, such as ristretto and long on the coffee machine is also a way to control the flow rate and control the concentration.

Tuanzi, for example, once received a 27s shot. And half a large cup of shot.

So shot can be said to be a cup of American soul.

Coffee beans

The influence of coffee beans is the same as that of coffee machines. The coffee beans used in Starbucks coffee machine are mass-produced and roasted with a high degree of baking in order to facilitate preservation and ensure quality.

Of course, it does not rule out that some customers can sensitively taste the nuances of each bag of beans, or that the first cup happens to be the previous bag of beans and the second cup is newly opened beans.

Other circumstances

What about other situations, including, but not limited to, partners hurriedly forgetting one more shot?

Or the customer ate dessert or other food that affected the taste just before drinking coffee.

Or could it be this customer who wants to be naughty today?

(in the previous group, there was a very picky customer who asked a partner to remake more than 20 cups of American style for him, which has since been blacklisted internally, so be careful to find fault.)

Finally, to sum up, is there really that much difference in the taste of two cups of coffee made by the same barista at the same time, the same coffee machine, the same coffee beans and the same barista? ]

Tuanzi's answer is that there is basically no difference.

If you drink half of it like the subject, you can also ask to do it again (but you may be silently complained by the partner on duty)

However, your previous cup will be recycled after it is redone.

For a person with a poor sense of taste like Tuanzi, if you let me wait a few more seconds and drink a newly made one, I will definitely forget the taste of the previous one.

After a part-time job at Starbucks, Starbucks training will tell every partner a principle of "just say yes", that is, to try our best to meet the reasonable requirements of every customer, including the fact that customers are not satisfied with the drink and ask to redo it, because the formula is the same, but each customer's preference may be different (for example, some like sweet and some don't). There may be many reasons for customer dissatisfaction, such as the hot milk taste of coffee is too strong. The concentrated taste is not good, the milk foam is too thick and there is too much syrup. Ice drink too much ice or too cold and so on can be told to your partner, he will help you remake a cup as far as possible to meet your requirements.

Guys, have you tried to ask

Or be asked to do it again?

Can making a new drink really make it better?