Experience of opening Kale Coffee Shop: easy before difficult to treat customers

I heard that:

When you go to a barbershop to get a haircut, you have to show your dissatisfaction with the barber and ask for a replacement, which is very difficult to do. In order to make peace, people usually let the most skilled people cut their hair, and they take it very seriously, so they can earn it.

See with one's own eyes:

Once, the guest ate his hair in the coffee. Hard wound, no excuse, we were wrong. Apologize and make another drink. The guest said she didn't want to drink. Let's think about what to do. So, free of order (she ordered something else). She didn't accept it at first, saying she couldn't do it. We apologized, but in the end, she accepted. Before leaving, he went to the bar and asked for a cup of take-out. "what kind of coffee would you like?" I'll have a cup of coffee without hair!

On another occasion, we were frightened when a guest ate a flying bug in an iced coffee. He smiled and joked with his companion, "it doesn't matter. He flew in by himself. Is it high in protein?" We made a new cup, and he was very grateful. He had to pay for two drinks before he left, and we had a happy argument before giving up.

Which guest gets more? Naturally, it is the first one. Which guest is happier? It's hard to say. But we know who we like better.

Life teaches us a lot: to be alert to danger, to be anxious about difficulties, and to be serious about trouble. Some difficult people and things always involve too much energy and time. It's the same in all industries. For example:

On one occasion, the record showed that "four cappuccinos were charged for one cup, and the note was to make mistakes and redo them." this is a mistake rate that baristas should not have. I asked him why? He said that he was in a bad state, and he looked like a colleague. He was afraid of losing face in the store and wanted to be perfect. Because colleagues usually scrape the bubbles first, and then wait to see the durability of the bubbles, and someone has pinched the watch. I didn't know if I was to blame, but I was speechless.

How on earth should our emotions, energy and material resources be invested and distributed? After all, such a small cafe is so weak and sensitive. With the current strength, many people and things, it is impossible to deal with perfectly, we can only choose.

The guests at a table are very noisy, and they become more arrogant because of face-saving. Do you continue to fight wits and bravery? Pay attention to the honest man who endured silently at the next table and do something for him: change your seat or send some snacks.

Is it wise to keep remaking coffee in order to win the "respect" of others? Or ask my sister who is drinking iced American coffee why she frowned. She only said it was nothing, so you had to try harder before she said, "you can't drink ice. I just ordered it wrong." Change the heat for her right away. Is it easy to "look up to" or "considerate"? As the saying goes, it is easy before it is difficult.

We always meet some guests who come with temperature. They are very good, so they can never take advantage of them. When you say you don't allow take-out food, she sits outside and comes in after eating; they are a group of smokers, smoking is prohibited in the new restaurant, they come to see it, and then obediently return to the old one; they will drink coffee, tell you how they feel, praise the good, wait for you to improve the bad, and often come and go; they always don't order first when we are very busy, and wait until we are busy; they never deliberately let us extend our business hours, but tell us to go to bed early. There are also some people who have to forgive others when we make a mistake, as long as we sincerely apologize and try to make amends, they will say, "forget it, it's all right." It seems so easy to serve them.

We always ignore those who are silent, those who are willing to give in, those who really love us. Who is unreasonable, unreasonable, demanding, high standards, we will be nervous, as if treading on thin ice to receive them, accommodate them; reluctant modesty, unreasonable concessions. Is that right? I asked myself again and again, is this right?

From today on, good people will get more, you are good to me, I am better to you. Even if this is not the case in society, but in little kale, we will try to do so. "easy before difficult" is a scientific and humanized choice.

China Coffee Trading Network: www.gafei.com