Coffee shop service staff training standard-plan-goal
![](/uploads/allimg/150909/3-150Z91G53H35.jpg)
Sincerity (S): We must treat our guests like family. When guests come to our hotel, we will be honest, caring and friendly to provide our service.
Efficiency (E): We will ensure that our procedures are friendly and convenient for guests
Ready for Service (R): What will we do? Our guests, we will do our best to serve our guests with our common ground
4. Value for money (V): We will give the same service
Information (I) We will ensure that we do what our guests want
Courtesy (C); considerate, we will do more for guests from the guest's standpoint
Excellent (E); We will make the pleasure of our guests our sole purpose
Sincerity: We must treat our guests as we treat ourselves. Guests come to our hotel to give us a chance to do something for them. We do not do anything for them, but they give us a chance to remember that guests are our bosses and bankers. Without them, we would be meaningless
9, efficiency: with the shortest time to do things well, get the best results, our rule is to provide a good service, we have to pay attention to the guests, can not let the guests wait too long, if you have something else, we have to tell the guests, we immediately find colleagues to help the guests work fast is not enough, we must achieve what the guests need, we must give him pleasure,"not once but forever" is our duty
10, ready to serve: always remember that we are for others, we are always ready to care about our guests, always help guests solve problems, if we can not solve things to tell our superiors, how will we be ready? Before you start, check your grooming, whether your hair is combed, whether your uniform is clean, whether your shoes are bright
Visible is worth the money: the obvious way, we must see the guests, we need to stand in front of the table so that guests can see, when they can not see you, they do not want to be taken care of
Information: Every employee is our hotel service ambassador, before selling we must know that our product (service) is very good, we need to know, you need to know where you work
Courtesy: Be polite to guests and colleagues, always think about guests, of course guests are happy with what we do for them, we always treat guests with "hello" sentences, we use personalized service, try to write down guests 'names, addresses, and make them feel important.
Excellent: When it comes to observation is the basic requirement of good service, if we can always provide excellent service according to the needs of guests, extra service and communication between people is our good service.
- Prev
Starbucks believes that coffee will cost more in 2014 but will not raise prices.
Starbucks, the world's largest coffee chain, expects rising coffee prices to make more money than it previously thought, but stressed it would not raise prices to pay extra fees. The news sent its shares down nearly 3%, even though the company reported profits and u.s. sales that significantly exceeded wall street's targets. Ingredients, from coffee and milk to beef and bread prices rise
- Next
Take stock of 10 unique coffee shops in New York, USA.
Are you a coffee fan, too? The pace of autumn and winter is gradually approaching, do you particularly miss waking up in the cold morning with a cup of warm coffee in hand, refreshing? Stop thinking about Starbucks and instant coffee, how can it be a source of delicious coffee? Now, I'd like to recommend 10 cafes in New York to visit these cafes with both delicacy and taste. 1.Tobys E
Related
- What documents do you need to go through to open a coffee shop? coffee shop coffee shop certificate processing process
- How to purchase Coffee beans in small Cafe how to choose a suitable supplier for domestic Coffee supply Company
- How to drink Starbucks Fragrance White Coffee? how to make Australian White Coffee? what Italian coffee beans are recommended?
- The Story of Flora Coffee: the name of Flora Coffee Bean and the implication of the Flowers on Florna Coffee
- How much does a cup of coffee cost? How much is the profit of a cup of coffee? What is the profit of the coffee shop in a year?
- Yunnan small Coffee, known as "fragrant Coffee", introduces the characteristics of Alpine Arabica Coffee producing areas in Yunnan, China
- 2023 latest Starbucks full menu price list how much is a cup of Starbucks coffee what is better to drink the most popular hot and cold drinks recommended
- Starbucks different kinds of Coffee Price list Starbucks menu 2023 Top Ten Best drinks in Starbucks
- Starbucks Spring praise Comprehensive matching Coffee Bean theme Story Packaging implication and taste description
- The cost of a cup of coffee latte American coffee cost price and selling price