Coffee shop service staff training standard-plan-goal

Sincerity (S): We must treat our guests like family. When guests come to our hotel, we will be honest, caring and friendly to provide our service.

Efficiency (E): We will ensure that our procedures are friendly and convenient for guests

Ready for Service (R): What will we do? Our guests, we will do our best to serve our guests with our common ground

4. Value for money (V): We will give the same service

Information (I) We will ensure that we do what our guests want

Courtesy (C); considerate, we will do more for guests from the guest's standpoint

Excellent (E); We will make the pleasure of our guests our sole purpose

Sincerity: We must treat our guests as we treat ourselves. Guests come to our hotel to give us a chance to do something for them. We do not do anything for them, but they give us a chance to remember that guests are our bosses and bankers. Without them, we would be meaningless

9, efficiency: with the shortest time to do things well, get the best results, our rule is to provide a good service, we have to pay attention to the guests, can not let the guests wait too long, if you have something else, we have to tell the guests, we immediately find colleagues to help the guests work fast is not enough, we must achieve what the guests need, we must give him pleasure,"not once but forever" is our duty

10, ready to serve: always remember that we are for others, we are always ready to care about our guests, always help guests solve problems, if we can not solve things to tell our superiors, how will we be ready? Before you start, check your grooming, whether your hair is combed, whether your uniform is clean, whether your shoes are bright

Visible is worth the money: the obvious way, we must see the guests, we need to stand in front of the table so that guests can see, when they can not see you, they do not want to be taken care of

Information: Every employee is our hotel service ambassador, before selling we must know that our product (service) is very good, we need to know, you need to know where you work

Courtesy: Be polite to guests and colleagues, always think about guests, of course guests are happy with what we do for them, we always treat guests with "hello" sentences, we use personalized service, try to write down guests 'names, addresses, and make them feel important.

Excellent: When it comes to observation is the basic requirement of good service, if we can always provide excellent service according to the needs of guests, extra service and communication between people is our good service.