Necessary skills for coffee shop staff

In recent years: in coffee bars, baristas chat with customers has attracted attention. At the bar of the cafe, it is not only a place to make products for guests, but also a place for guests to sit at the bar and enjoy coffee. Therefore, in shops run by foreign coffee BAR, baristas also have the function of "chatting with each other", so guests can often be seen leaning against the bar drinking coffee. You can also see many guests chatting happily with the bartender. The topic of chat is not limited to coffee-related content, but also covers nearby topics such as news or fashion. Sometimes they even laugh one after another, just like good friends chatting, giving people a very warm feeling that we hope to bring the coffee shop as if at home to our guests and friends. Therefore, we should pay attention to the mutual conversation between coffee makers and guests. A cordial conversation like chatting with a friend, making the customer feel at ease. In addition, the chat between some coffee makers and guests can also find the guests' preference for cappuccino or espresso. At the bar of an Italian coffee bar, guests can directly ask the bartender for "less espresso" or "more milk". The coffee bar chef will also try his best to meet the requirements of the guests and provide the most intimate service. By chatting with guests at the bar, you can skillfully find out your preferred coffee taste. Chatting with the guests can help the coffee bar chef identify several key points that the guests require, and then make a cup of coffee that is more in line with the guests' preferences. Therefore, the coffee bar chef standing at the bar gossiping with guests can be said to be an important service to make guests feel "at home".

You can also chat with guests who are not used to the style of the bar. Recently, more and more guests are traveling abroad, so there are more and more guests who are used to Italian coffee bars. In addition, foreign information is also available from magazines, so even in Japan, more and more people seem to be used to drinking coffee at the bar. Some guests came to the coffee bar for coffee in order to chat with the bartender. Having said that, there are still many customers in China who are not used to this way of standing at the bar and drinking coffee. In fact, there are still many people who resist this form of drinking coffee. For these guests who are not used to standing at the bar drinking coffee, the coffee bar chef must strengthen his conversation skills so that he can chat with these guests easily and naturally. To seize the good opportunity to chat or create opportunities to chat, memorize a few topics that are easier to talk to, so that customers naturally start to chat.

I would like to introduce here, transplant the Italian coffee bar to a coffee bar in China! How their coffee bar chef uses conversational skills to chat with customers. Topics that guests often talk about with baristas

1. The topic of weather

2. Evaluation of coffee

3. Questions about making coffee

4. Location of other branches

5. Expectations for new goods

6. ask about the contents of the goods, which are easier for the staff to talk about with the guests.

1. The topic of weather

2. Which product do you like?

3. Topics in Italy

4. The topic of sports

5. Topics on guests' work

6. Hot news

7. Whether to work nearby

8. Whether you are on your way to work