Coffee Man Story: graduated from Starbucks. Who says there is no fast lane in the workplace?

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Born in 1994, 23 years old, graduated from college for one year.

This profile, which is very "rookie in the workplace" in any company, does not apply to du Hao.

He just attended the college graduation ceremony last June.

In April this year, he was already the store manager of Starbucks' Tianjin impression City Coffee Shop.

Manages a team of more than a dozen people and millions of businesses a year.

Although du Hao is young, but his seniority is not short. From part-time in 2013 to joining full-time after graduation last year, he has been a senior partner at Starbucks for nearly five years.

Manager du, an "old driver", said that graduation actually has two meanings for him:

"when I graduated from college, I felt like I graduated from the 'university' of Starbucks."

A coffee tasting with friends became du Hao's "graduation ceremony" at Starbucks.

Beginner class: set a small goal and get your own black apron

In 2013, du Xiaobaihao, a freshman, bumped into the coffee world with a heart of "earning some pocket money".

Wu Zheng, the store manager of Starbucks' Tianjin Times Digital Square, is du Xiaobai's first mentor. From coffee knowledge to customer service, from how to cook milk to how to cooperate with partners, Wu Zheng taught du Hao hand in hand. After more than a year of part-time work, du Xiaobai has become du Laobai and can be alone at the bar.

When his part-time career progressed to the second semester of his sophomore year, du Lao Bai Hao was a little confused. As a radio host, he didn't know where to go for the rest of his career.

Such confusion was not hidden from master's eyes. Wu Zheng enlightened him: "Don't think too much, first set a small goal for yourself." Ask yourself what you want most. "

"I want my own black apron!" Du Hao blurted out.

Black apron is the symbol of coffee master, not only to be familiar with a wide range of coffee knowledge and skills, but also to be good at sharing coffee culture with others. To this end, du Hao prepared for half a year.

Two days before the exam, the master and apprentice took the last simulation test. Wu Zheng looked at du Hao's carefully prepared copywriting and issued an unprecedented rebuke: do you know enough about this coffee? Why does this food match best? Why are customers attracted to this coffee?

Du Hao was caught off guard by some questions, and he had to admit that the teacher's questions were reasonable.

On May 25, 2015, du Hao passed the coffee master exam and had a black apron of his own. two months later, under the guidance of Wu Zheng, he was elected part-time duty supervisor of the store.

Compared with his peers who are also part-time interns, he has pressed the "fast forward button" for his career.

Advanced class: you are not a recent graduate, you are a prospective store manager

In June 2016, du Hao graduated from University. The question of "whether to stay at Starbucks" didn't confuse him too much: "I believe I can go further at Starbucks." When he joined Starbucks full-time and started his career as an assistant manager and then a store manager, another important training teacher also appeared-- Zhang Zhong, store manager of Starbucks Xinye Plaza in Tianjin.

On the first day of registration, Zhang Zhong told du Hao, "from now on, change your mind and stop thinking of yourself as a child who has just graduated. You have been a partner for four years and a prospective store manager."

In the process of training, Zhang Zhongjing often said: "whether it is for people or things, we should pay attention to details."

On one occasion, du Hao and Zhang Zhong had completely different opinions on the interview performance of a candidate. Du Hao thought the candidate's resume was good in all aspects, but Zhang Zhongzhong asked, "have you noticed that the other person didn't look you in the eye during the communication process?" What was his first move when he left the store after the interview, remember? "

"We are a brand that attaches great importance to connecting with customers, and sincere eye contact is essential. A good manager should know people and perform his duties well. 'details' is an important basis to help you make a judgment. " Du Hao kept these earnest and heartfelt teachings in mind.

Graduating class: to be "the youngest Starbucks store manager in Tianjin"

2017 is the first year that du Hao graduated from university, and it is also a year in which he gained a lot at Starbucks: he won the championship of Starbucks North District "partner forward" hand-brewing coffee contest at the beginning of the year, and successfully passed the store manager's assessment in April to become the head of a store.

At the beginning of the year, du Hao won the championship of Starbucks'"partner rush forward" hand coffee competition.

When you see that your partner is not perfect in making coffee, you will skillfully point out one or two; when you feel the fluctuation of your partner's mood, you will take the initiative to care and answer questions. When he saw the barista Xiaobai, who was as anxious about the latte art as he was then, he would observe the problems patiently. "instead of rigidly telling the new partner how to make a latte, it's better to disassemble each link." first teach how to steam a cup of perfect milk and how to use the ingenuity of your wrist to pull flowers. "

"now I can understand more deeply what the two masters expect of me." Du Hao, who is already a part-time partner of the store manager, asked what skills he most wanted to teach to his brothers and sisters, he said that it was his "love of coffee and enthusiasm to help others succeed" from his father Xing.

From green apron part-time barista to black apron coffee master + store manager

Du Hao completed his graduation at Starbucks.

Youth will not graduate, friends will see you at any time.

Du Hao's first stop in the workplace is from Starbucks.

"Star Dad" Howard once said affectionately: "since 1971, millions of people have worn or worn Starbucks green aprons."

Du Hao is the proud 1/1000000, and China has 40, 000 Starbucks partners traveling with him.

Love in the heart is youth!