Management and Service of Cafe Human Resource Management of Cafe

First, use organizations to promote the operation of cafes

In the actual operation of the coffee shop, it is also necessary to complete various tasks through the organizational system and the use of human factors. And under the mutual division of labor and mutual coordination, we can give full play to the overall team spirit and promote the operation of the cafe.

The operation of modern cafes must be able to keep abreast of the rapidly changing market intelligence and the operating conditions of the cafe itself. Carry out a series of business activities on the effective combination of human, material and financial resources. Therefore, if we can not effectively grasp the relationship among the organization, manpower and tasks, and combine them, there will be resistance to the assignment of the task and the achievement of the goal. Usually, the general operation of cafes lacks this kind of understanding. Therefore, it is often found that the lack of driving force and the lack of enthusiasm in implementation. As an operator, we must make full use of the basic relationship between the authority and responsibility of each department or individual. And the relationship between subordinate organizations. And further give relative powers and responsibilities in all stages of planning and implementation. So that the organization, manpower and tasks can be effectively combined to achieve the set goals.

Of course, the operator must exercise the right of instruction when using the artificial act of the cafe. On the other hand, the premise of command is to develop the skills of moral control, and to have an in-depth understanding of the mentality and ability of subordinates. Only under the principle of "far away, far away" can we promote the coffee shop business through the functions of the organization. Therefore, the operator's command ability must be brought into full play through the combination of control and command. Due to the promotion of all marketing strategies and even the implementation of management system in the future. All must be carried out on this basis, so it is necessary for operators to grasp this principle when planning the operating system of cafes.

First of all, the scattered forces must be unified through communication and education. And according to its expertise and characteristics, it is endowed with the ability to further organize it systematically through the function of the organization, so as to complete the control work. The next step is to deliver its tasks, while giving specific instructions on the goals and methods of implementation, so that everyone can move forward in accordance with the established goals.

Because the operating performance of the coffee shop can only be shown through the strong executive force of the team effect, and the operator is the master of these factors, but also because the operator plays such an important role in the operation of the coffee shop. Therefore, whether a cafe can be run well depends on the operator's ingenious use of management knowledge and technology. Therefore, in order to ensure that the whole cafe can effectively grasp the customer characteristics and flexible use of operating conditions. So that the implementation of the management system can be thoroughly carried out. It should be aimed at the integration of organizational, human and intellectual investment. So that the operators can play effectively, so as to promote the efficient operation of the cafe.

Second, improve the probability of organization

Because the operator is the manager of the whole cafe. Because of the coffee shop operation related to people, things, and other aspects of affairs. It is the operator who is responsible for handling it, so as an operator, he should be able to win the trust and respect of his employees. " The following are the necessary qualities for operators:

1. Should have the skills of leadership. At the same time, you should be self-motivated and be able to be a subordinate at night.

two。 Treat people as they appear to be. And can find its own constraints. And admired by his subordinates.

3. Must have a rich life experience. At the same time, the f ·J1: office to three can be tolerant to grasp the current situation.

4. Have the concept of digital management. And can specific palm also work to ask the mark, make full use of manpower and material resources.

Therefore, the prerequisite for a successful operation of a cafe is that the operator has superior conditions. And can drive the vitality of the whole cafe. At the same time, the staff of the whole store give full play to their personal ability under the leadership of the operator. In order to organize efficient work.

That's for sure. Talking about the strengthening of organizational implementation efficiency. That is, the responsibility and work of each practitioner can be specified. At the same time, give full play to the team spirit and cooperation effect. The most obvious performance is the improvement of shop assistants' consciousness. As an operator. . Is to grasp the appropriate number of personnel. And the effective allocation of personnel, so as to improve the executive ability of all organizations, and improve the morale and ability of employees. This important task not only requires regular education and training for employees, but also requires employees to allocate their time reasonably and effectively.

First of all, let's talk about the rational use of time. It is necessary to fully grasp the adjustment of preparation time and service time. In terms of manpower allocation, we must consider the minimum number of people needed during the preparation time and service time. How many people are needed for daily and special festivals? Use this as the benchmark for staffing. Under the principle of staff streamlining, the following key items cannot be ignored:

1. How to use part-time staff flexibly.

two。 The support system for the relevant logistics departments should be established.

3. The preparation time for formal service personnel should be used effectively.

4. The guidance of the official moderators must be strengthened.

The second is to pay attention to the improvement of the working environment, in the assignment of work tasks, should pay attention to the following points.

1. Who should do the work?

two。 When must the work be finished?

3. What could happen?

4. How much budget do I have to have?

5. In what order do you do it?

6. What is used as a reference?

meanwhile. At the time of distribution, the working ability of the employees, the current operation situation and even the whole operation content must be fully grasped.

In short, if operators want to strengthen organizational efficiency. In addition to having all the management conditions, it is also necessary to make effective use of the time arrangement and work allocation of employees in order not to affect the quality of service. To exert the highest performance with the most elite manpower.

Third, how to recruit excellent staff

People patronize the coffee shop, on the one hand, to enjoy the good environment, and on the other hand, to taste the delicious coffee. If you want to be a good bartender, ask yourself a question over and over again: do I have enough energy and friendly extroversion to do this well? If you want to find someone else to do it, screen it by the same yardstick.

You have to find three qualities in the future bartender. In fact, this is what any business attaches importance to when recruiting. Considering that hands-on operations play a very important role in the production of espresso, and the relationship between operators and customers is also crucial to the coffee shop business, you know the weight of the decisions you are making at this time.

(1) character

In order to build a stable customer base, people who work behind the coffee machine must be good at dealing with people, friendly, funny, and remember names and looks. Knowing exactly what customers like to drink is a great advantage for coffee bartenders. Customers like people like that. Find someone who is not afraid of being conspicuous, likes to joke, and takes the initiative to greet guests.

That's for sure. It's not easy to find someone who works as hard as you do. It depends on incentives. Can carry out the responsibility of monthly sales, shift flow, check inventory and order. I will have the advantages and pre-set evaluation criteria to pay n gold.

(2) Coordination

Frankly speaking, there is nothing better than a clumsy, clumsy bartender. He should also inspire customers' confidence and trust in coffee. And you have to find a way to keep the occurrence of hot water burns to a short limit.

Although the production of espresso has become more and more automated. But there is no substitute for making a wonderful cup of espresso. Espresso makers must pay attention to detail and act quickly. If they have experience in food production. It will help them a lot.

(2) reliable

Finally, it is the most basic. Your employees must be honest and reliable. To put it bluntly. They can go to work on time and don't steal. In coffee making, the possibility of theft is extremely high. Especially in the production of coffee, the bartender is both a coffee maker and a cashier. There are many opportunities for theft. In addition to checking employees' files, there are two ways to prevent theft: you need to know what you do, and let employees know what you want and expect from them.

Fourth, do a good job in the five major training of employees

(1) Product knowledge

Tell your employees as if they were your family. How do you choose these high-quality equipment, delicious coffee and attractive food. Employees will pass this information on to customers. Make sure that everyone who fails can tell the composition and taste of the product.

For the opening day. Employees should receive comprehensive training on bar skills. The bartender hired after opening the shop, before operating independently. To receive two weeks of training on the spot and during business hours. The training contents include: beverage standards and creation. Etiquette and etiquette in providing food to guests.

(2) the values of the company

During business hours, employees represent the image of the company. They should be able to describe the image of the company. This is what makes you different and the charm of attracting customers to your street. Every employee is familiar with the values of the company.

It is necessary to prepare a written material that describes the company's values, instructions, ideas, and goals. Review-the vision of the initial establishment of the company: what is the overall goal of the company? What are your personal standards? What is the standard of the product? What kind of relationship do you want to establish with your customers? After the staff came to you

(3) the principle of staff employment

Your recruitment principles can be very simple. On the paper with the company logo, list in detail the employee employment principles, service specifications and the reasons for terminating the employment contract. Of course, it should be done in accordance with the requirements of the law. By the way. Also make a list of demands for clothing. In the process of making espresso, it is very easy to get clothes dirty. Do you consider allowing people working behind the bar to dress uniformly and wear dark aprons?

Employment principles can indirectly reflect your requirements for your employees. If there is no written material, in the management of employees, in the investigation of responsibility. You will find that you have nothing to rely on and there is nothing you can do. Make sure that each employee has a contract signed by their name. You have to file it yourself.

Is the employee employment principle also the content of employee training? Right. You may want to explain these principles to each new negative worker individually, but employee training provides an ideal opportunity to explain these principles. Especially when you train many people. Talking about these principles will put pressure on people who are trained at the same time, whether they will consciously supervise each other in accordance with the principles. So, this pressure will be good for you.

(4) detailed rules of responsibility

The people you work with should know who does what. If the division of responsibilities is blurred, there will inevitably be some things that no one will do, and some things will become many things. And, before it is discovered, these things will snowball. If you are lucky, these problems may be stumbled upon by health supervisors, customers or yourself. You may have been busy reading the ledger at that time.

(v) ideas and skills

The training of staff's ideas and skills is also the responsibility of operators. Thought is a thing that can easily change. Therefore, as an operator, we should also have a certain understanding of the ideological activities of the staff in the store. Activities such as working meetings or symposiums with a more relaxed atmosphere can be held at the right time.

Strengthen the education of employees ideologically, let them understand the current situation of the times and the situation and location of themselves and shops, and strengthen the foresight and urgency of thinking, so as to avoid carelessness and other situations that affect their work. By the way. It is also the responsibility of operators to conduct relevant training for employees at all levels on a regular or irregular basis. The times are developing and the trend is constantly changing. under such circumstances, if we want to seek development and progress, we will not lag behind the times. Timely and effective training of all kinds of new knowledge and skills is very important to the freshness of the store's "blood". The continuous charging of the staff is the charging of the whole store, and the quality of the staff has been improved. the economic benefits of the store will also be improved. Therefore, as an excellent cafe operator, it is very necessary not to relax the ideological education and skills of the staff, which is also one of the necessary conditions for an excellent military operator.

V. personnel appointment and work distribution

(1) the collocation of full-time and part-time staff

Full-time staff refers to the regular day-to-day staff in the cafe, whose number and service ability do not easily change with time and seasons. This can ensure the smooth progress of all daily work. However, the disadvantage is that there will be a shortage of personnel during the peak period or during large-scale publicity activities. At this point, part-time workers are needed to play a role. therefore. Regular people must understand the consumption cycle of coffee. In order to recruit and deploy all kinds of staff in a timely manner.

(2) improvement of logistics

Lead the army in battle. Logistics is an indispensable department, and so is commercial competition. The support of a good logistics system is a strong guarantee for the smooth realization of the operation. Therefore, the operator should do a good job in the logistics work at the beginning of his post. Establish a complete logistics support system to ensure that the operation will not cause unnecessary hunger because of the "food" problem.

(III) guidance and appointment of regular staff

Regular staff are part of the cafe and are an important factor in supporting the normal operation of the cafe. therefore. Task assignment and placement can be carried out in a planned and targeted manner. It should be noted that regular employees must have relevant rules and regulations and give clear guidance to ensure the long-term stability of the store.

(IV) assignment and setting of work

After the personnel have been confirmed, it is the arrangement of the work. What is the nature of a job? Who can do it, who can finish it successfully, and what the general result will be. All these should have a basic clear grasp in the mind of the operator. In order to avoid maladaptation or injustice in the process of distribution.

(5) Target arrangement

Is to estimate in advance what is going to be achieved. It's not out of thin air. This goal is based on the cost budget and then the expected profit. Take the final results of the actual operation as a reference. The realization of these contents requires operators to have a specific and detailed grasp of the overall scale and overall strength of the cafe. meanwhile. The use of data should also be appropriate and practical.

In short, as the head of a cafe, detailed information and practical methods should be put into use in the appointment and transfer of input resources, logistics supply and other aspects of planning, as well as the nature of work and personnel collocation. In other words. Under the modern market law, we want to improve and strengthen the work efficiency. In addition to starting with some of their own content and conditions, we should also strive to achieve a reasonable arrangement of personnel. So that the corresponding work can correspond to the corresponding staff. Try to make the best use of people. It's the only way. It is possible not only to improve the quality of coffee and service, but also to improve work efficiency and achieve a rapid rise in performance.

VI. Employee management and employee welfare

Staff management system, norms, law and interpersonal relations, it can be a professional knowledge, can also be a very recessive attitude towards life, some always pay attention to strict conditions, explicitly stipulate many reward programs, and strictly implement, no discount is allowed. There are also bosses who simply explain that they basically retain some management rules and adopt more open and free requirements. whose approach is better and is a successful model?. It is up to the operators to weigh the pros and cons and choose a method that is more suitable for them. The following are common points for attention in staff management and employee bucket profits for reference:

Employee management considerations:

U Chimney supervisor check appearance and equipment when going to work, dress neatly, and it is forbidden to sign in and sign in for you.

U. You are not allowed to sit or lie, read books, newspapers or eat and drink freely in the store during working hours.

U when going to work, you are not allowed to use the company phone to make private calls, or only with approval.

U properly maintain and maintain all items in the store to keep the environment clean.

U Tongzhai asked not to arbitrarily spread rumors, damage the reputation of the store or slander others, cause trouble.

There shall be no theft, quarrel, brawl, enzyme wine, gambling, abuse of managers, etc. Plot.

U do not take tips privately, sign bills at will, or even do not write bills or discounts.

U absenteeism for 1 day deducts 3 days' wages, ask for leave or double 1 day off, you need to apply a few days in advance.

U the departure should be submitted seven days in advance, and all in-store clothing and documents should not be hidden.

U the manager of the damaged chimney decided to pay compensation. The service is not good to deduct points or make money.

Employee benefits:

U the holidays shall not be reversed, and the consecutive days off shall be limited to two days, which will not affect the operation of the store.

U is paid on the 5th of each month, and the 20th is the day of borrowing, but it does not exceed 1gam3 of the salary.

U overtime pay is multiplied by a factor of hourly pay, subject to the permission of the operator and subject to the signing-in order.

U company allocates 5% of its monthly net profit to all its employees and increases it at a percentage.

U employees will be given 3-5 days of annual leave after one year of work, and then increase according to the number of years.

U if the year-end bonus is at least 1 year, the end-of-month salary will be paid. Add 10 days after two years.

Excellent performance and serious and responsible bonus fee.

U every month, the company allocates welfare funds as staff dinner or entertainment expenses according to the state of operation.

U there is a prize every year. Employees and relatives and friends can enjoy a 20% discount.