The way to operate coffee in coffee shop

During the operation of the cafe, the daily events revolve around people. In the process of operation, people are the core of coffee shops, and people are changing everything. Today, I share with you the relevant matters about people in the operation and management process of coffee shops:

I. form a team

1. How to find the right Team Leader

It is very important to put Team Leader in the first place. If coffee shop investors can find a suitable manager in the first time when recruiting, it is very important to reach a consensus after communicating with relevant matters. If the manager finds it, TA will assist investors to solve many subsequent problems.

The manager of the cafe is the core figure in a team. TA's vision and execution affect the whole team. If the comprehensive quality of the manager is not carefully assessed at the initial stage of team formation, it will also bring a lot of adverse effects to the operation process and reduce team morale.

In the process of communication, it is necessary to test the comprehensive quality of managers:

A. Coffee expertise-the basics of prestige

B. Team Style-Creating a Team Atmosphere

C. Handling of emergency matters-assessment of emergency response capability

D. Store administrative work processing-mail processing, daily office software use

E. Understanding the situation of the format market-mastering the direction of the big market

F. Affinity-Professional qualities that are important to shop assistants and customers

G. Execution-directly affects work efficiency

2. How to find partners for other positions

Now most of the coffee shop job responsibilities are no longer a single division, no longer limited to employees in the barista or waiter (there are also some exceptions, the division of job responsibilities is very clear, different situations can be treated differently), here emphasize some important matters:

A. Differences in employee personality and hobbies: integrate people with different personalities and members with different hobbies into the team, such as those with painting skills, musical talents, cultural works, movies and photography.

B. Employee personality space growth: retain the growth of employee personality space in the team, maximize the development of employee potential, reasonably allocate work according to different personalities of employees, put different people in the most suitable positions, and then slowly improve the lack of other aspects of employees.

II. team training

After the team members are almost formed, the matters involved are related training. The matters to be paid attention to in the training are as follows:

1. How to cultivate employees 'service consciousness?

A. The elements that service workers need to have-smile

Smile is the most affinity, the easiest to narrow the distance between people the first key

B. Elements required of service workers-greetings

Greetings are the second key to close the distance between people. The crisp and soft tone is the basic skill of daily practice (good morning, good afternoon, good evening, hello...)

C. Elements of service personnel-observation

Observation is the third key to close the distance between people, but also a key to improve customer satisfaction (constantly pay attention to customer dynamics, see customer gestures, words, understand customer needs, try to meet, if not meet, train employees how to euphemistically inform customers)

2. How to develop employee sales skills?

A. Product knowledge

B. Drinks, desserts and meals

C. Communication skills in sales

3. How to create a team atmosphere?

A. Understand employee interests

B. Encourage sharing good habits

C. Periodic work summaries and work plans

D. Employee growth plan (one is to let employees consciously make their own growth plans, and the other is to help employees grow together)

4. How to interact with customers?

A. Asking customers about their satisfaction with drinks/desserts/food consumed

B. Know what coffee customers like and what cafes they like to go to

C. Understand the customer's occupation, leisure hobbies (after understanding the customer's occupation, the topic of communication is no longer only related to coffee, understand the customer's hobbies, sometimes find resonance, will further close the distance between people, over time, customers will have a different sense of belonging)

D. Pay attention to weather changes (customers can give warm tips before leaving to create a warm atmosphere between employees and customers, so that other guests have a different sense of belonging)

E. Holiday greetings (traditional, western festivals) will bring certain humanistic care to different guests

5. How to standardize the production standards of drinks and meals?

A. Establish standards for all products (quantitative, fixed utensils, production process...)

B. Notes for production (decorations for drinks/meals + notes for holding cups and trays + spoons/straws/cutlery/plates required for drinks/meals)

6. How to improve the professional skills of employees?

A. Arrangement of staff training (understanding of coffee culture)

B. Use of professional tools (books, videos...)

III. Team housekeeping

Good housekeeping can better ensure the normal operation of the cafe

1. Administrative processing

Payment of rent and utilities, attendance summary of personnel, processing of financial data...

2. Store cleaning plan

Daily + weekly + monthly cleaning items, cleaning standards, cleaning processes

3. Material inventory of storefront

Daily + weekly + monthly, e.g. coffee beans, milk...

4. fixed assets inventory

Monthly/quarterly, different stores follow up their own situation and make arrangements

5. Store Sales Report

Daily + weekly + monthly, understand whether the data changes due to weather festival changes, develop the habit of paying attention to data

In operation management, people are the core factor. Managers should be busy not only with matters in the store but also with matters outside the store. It is a process that tests people very much, and participating in operation management is also a process that trains people most.

May today's sharing bring you some help, thank you for your attention and support!