Coffee shop management knowledge how to run a coffee shop?

In the operation of cafes, many misunderstandings with customers stem from the management of leaders, may be operational negligence, may be professional literacy, may be the work process! It is easy to open a cafe of your own, but operation and management affect development. In a sense, it not only restricts the staff, but also alienates the guests. In the operation and management of a good cafe, it should have the ability and methods to solve the problems:

"I don't want your warm reception, but at least you have to find a hello!"

Nowadays, many customers can understand the hard work of the employees in the coffee shop service industry, and sometimes they also understand that the shop assistants forget to smile. But what they can't accept is that when they are not busy, the employee only cares about chatting with himself, the customer looks at the door of the store for a long time, and no one says hello to him. Their choice is often to leave.

"Don't ask me what I want to drink. Because I don't know. "

The cafe offers a wide range of products, and customers are dazzled. It is really difficult to choose what you want to drink. If you ask the customer what to drink, you might as well introduce our special products to him. Let everyone save some valuable time.

"Please don't find out the mistake when I get the drink."

The customer chose what he expected among dozens of drinks, and when he got it, he found that it was not what he wanted. A little mistake was the reason why the customer no longer came. Form the good habit of repeating after ordering, and make a line of defense for mistakes.

"Please don't tell me it's gone when I've been waiting for a long time."

This is really a sad thing. Just pay more attention and check the inventory carefully. Timely notification when the material is running out can prevent this from happening.

"if you can know what I drink, I will have a lot of face next time I come with my friends."

You are really popular when you are called out by a shop assistant and know what you need to drink.

"when something goes wrong, what I want is not compensation, but attitude."

If you spill a drink, please apologize first. Anyone can change drinks, and the attitude of apology determines whether customers can get rid of their unhappiness.

"waiting in line for a drink at your house is torture. Please sweep the floor in front of the door."

Many cafes are doing brisk business. Customers like your coffee and often wait in line. Therefore, there should be a good environment for customers to wait in line. Don't let the rubbish all over the floor squeeze out your God.

"say hello when you leave, just like an old friend. Even if I fall in love with the taste of other stores, I will remember to come to see you often. "

That's what business is like. We can't stop consumers from liking the new and disgusted with the old and curious about new things. But for old friends, there are always beautiful times worth remembering. With a strong friendship, how can you be afraid that he will forget you?

Conclusion: in today's barista entrepreneurship class, there are students from Guizhou who have already opened a coffee shop, and some students who are about to open a coffee shop in Chongqing. After the promotion and explanation of the course, they all feel that opening a coffee shop is not a simple and comfortable thing. There are many aspects that need to be prepared. In the real sense, how to run a coffee shop!