Coffee shop management scene-success in hardship

In the evening, a table of guests broke a water cup, 4 yuan. After hearing about the compensation for this, the foreign men became angry and said, how could you do this? in our country, guests will never be allowed to pay for it. It is stupid of you to do business like this. he is very angry and excited to try to explain to us how rude and impolite it is to do business in not very fluent Chinese. After striving for no result, he said that if he gave up compensation, he would never come again, and he would ask his friends not to come either.

Sure enough, I'm not very good at explaining things like this. I've had a lot of arguments in the store, and I've come forward to explain. The end result is that he is also angry, really can not show the appearance of the boss. In fact, it is simply mutual respect. Every restaurant has its own mode of operation, and not allowing compensation is just a disguised means of operation. Should all service industries take this as an example?. The most important thing is that I didn't feel embarrassed at all when I broke other people's things. Instead, I threatened with it. Isn't it a matter of money, perhaps, of wanting the right of God. The most ironic thing is that after the foreigners left, the room quarreled again, and a man and a woman at the next table called the waiter over and said, "it doesn't make sense for you to make customers lose money." We will not come again, nor will we let our friends come. We will also go to Sina to write about how you treat your customers! With that, he left angrily.

Speaking of which, I suddenly remembered two other things that happened six months ago. I was idle that day as a cashier in the store. A Korean man and woman came to pack the cake and asked for a lot of yuan. After handing in the money to help them pack it, the Korean man suddenly said that I didn't want walnut pie. I didn't say I wanted walnut pie. I wanted cherry pie. You're mistaken. You change it for me. I said you did say pecan pie, and we've already checked out the bill. If you change it, the whole bill will be messed up. I'm sorry, I really can't change it. Then he jumped up and said, how can you do this? there is no reason why you can't change it. If you can't change it, then I don't want it at all! If I say yes, I'll give you a refund. He's even more anxious. Pointing at my nose and saying that you are too bad at doing business, how can you do business like this. Ten minutes later, we all ignored him, so we took a deep breath and stomped my foot and said in substandard Chinese: annoying! Turn around and walk away. At that moment, the anger that had been scolded for a long time disappeared all of a sudden. I suddenly remembered that I didn't know how to scold people in my childhood, and the heaviest and heaviest words when I hated someone was just that "annoying!"

It is such a mood that I have never commented on the guests in the store on the Internet, but I suddenly want to write down such a delicate feeling of crying and laughing. On the same day, a middle-aged man and three friends, because there was not enough change when he bought the cake, he didn't want to pick it up in the car, so he asked me to count him one less. I said I'm sorry we don't have a discount here, or if you give me 100 yuan to find you, he will be angry, saying that you are too bad at doing business, and that we often come here and don't give us a dollar less. I said no, sir. He just stared at me for three seconds and then said yes, I'll take it for you. Then he threw me the money and went back to sit down, and suddenly he said loudly to the room full of people: the boss of milk powder actually cares about that dollar! To be honest, I was really shocked on the spot. Just like today's mood, I was deterred by such righteousness.

Service lies in the heart. If the employees have a bad attitude for no reason, it must be our fault. But is it fair to store owners to be scolded for being greedy and assholes just because of different business ideas? If you order something wrong, you must say that it is the shop owner's mistake. If the shop owner does not admit it, he will certainly be said that the service is not good. Is this fair?. One dollar represents only fairness and impartiality, and it is the backbone of a small shop. All the bargaining is just because the milk powder seems to be an unnoble and inconspicuous shop, so we should please the customers and swallow it for repeat customers. If you don't like milk powder, then why do you threaten to say that you will never come or let your friends come again because of these few yuan? those who do not like will not step into the store again at all. The purpose of blackmail is to make us bow.

Opened a shop for three and a half years, but buried in their own business, rarely to manage interpersonal relationships. Did not do any publicity, magazines, newspapers and television are found to agree to publicity, is really not very good at it. Even Dianping is a regular customer who came to me and told me that he had written the first comment to the milk powder. Decoration has never found a decoration company, all a little bit of their own efforts, there are pictures of receipt to do for almost a year, the photos are also bought a light box to take their own, not good at ps, but do not like to give it to others to do so at home every day. Everything in the store, except for what you don't understand at all, is basically done by yourself, and it will be better to find someone to do it. In fact, it is just pure perfectionism, want to greedily have everything in the growth process of milk powder, even if it is very immature. Think about the cakes and coffee drinks in the store now are all self-created, do not like the new barista to say that your things are so messy. I like the music I play every day, and I don't like the clerk changing it into the song they want to listen to. The mode of operation is also controlled by distance and does not like the forced education and disguised threats of others. Do not want to change for others, do not want to deal with others is it wrong? Of course, most people respect milk powder. It doesn't matter if you don't like it. No matter what you say face to face or online, ok as long as you don't attack personally. Everyone has their own obsession, think that is right, but do not reluctantly hurt or threaten others. A lot of things, I just stand in how to deal with if I break someone else's cup. It's really not the mind of a businessman.

China Coffee Trading Network: www.gafei.com