Matters needing attention in training coffee shop staff training staff manual

Coffee shop training staff, first of all need to pay attention to the training methods and skills. Good training teachers will be able to match the training content with vivid and wonderful explanations and demonstrations, which will certainly leave a deep impression on the participants.

In the face of the audience of shop assistants whose professional level and professional quality are uneven, teachers should know that training is to improve the basic knowledge and marketing skills of shop assistants, and there is no need to show off some boring and profound theories in order to show their professional level.

The content of the explanation must be close to the reality, the way of the speech should be deep and shallow, lively, use more popular and vivid popular language, and combine the problems encountered by the shop assistant in the actual work, through case analysis, to enhance the liveliness of the classroom and the pertinence of training.

In fact, even a very professional knowledge of coffee can make the clerk understand more clearly through examples or visual language. At the same time, with the help of live audio-visual equipment to play feature films of coffee shops and coffee, it will make the audience more intuitive and vivid perception and understanding, and improve the effect of training.

The second is to grasp the rhythm of training. From the form of training, the explanation of "full house" can transmit the content of training information as much as possible, but the effect is often not ideal.

No matter how wonderful the speech is, without the participation and interaction of the audience, the audience will be easily distracted in the passive acceptance. Therefore, when teaching staff to do training for the shop assistant, they should pay attention to grasp the on-site atmosphere, reasonably arrange the rhythm of the training, set aside a certain amount of time to interact with the students, and let the shop assistant ask questions.

In this way, we can not only fully mobilize the mood of the students and enliven the atmosphere of the scene, but also further understand whether the students have really understood what you have explained, and what the shop assistants want to know most. So that they can quickly apply what they have learned in training to work practice, which is conducive to the improvement of work efficiency and service skills.

Coffee shop clerk insists on visiting back after training.

Since the security of each training activity has its own clear purpose, the return visit after the training is an important part that can not be ignored. In fact, the return visit is a necessary link to verify the effectiveness of training, is a good measure to sum up the success or failure of training in the past, and is conducive to the better development of training in the future.

By tracking the return visit, we can understand the reaction of the trained employees and the actual degree of help to the work, and further understand the actual needs of the front-line employees. At the same time, through interviews, we can further dredge the communication channels between managers and employees, strengthen the cohesion and affinity of coffee shops, and then enhance the core competitiveness of coffee shops.