Smile service is the idea system of coffee shop.

Smile is the most talked about in the catering service industry, and it is also the most difficult and urgent problem to be solved. A considerable part of the waiters' movements are standard, but their expressions are shy and cold.

When customers meet with the waiter, the first thing they get is not service, but a feeling, which comes from the external image of the employee. An indifferent face, no matter how beautiful words of welcome, will not have the feeling of welcome. For the first impression of customers, smile assessment can be carried out, focusing on the assessment of the three elements of smile-expression, figure and language.

(1) expression. Employees are required to focus their eyes, relax their facial muscles, tilt the corners of their mouths and reveal eight teeth.

(2) body shape. Employees are required to keep their heels together, their legs straight, their right hand holding their left hand in front of their lower abdomen, and their upper body leaning 30 degrees to bow.

(3) language. Employees are required to use honorific naturally and kindly.

In order to put the three elements of smile into practice, the first piece of advice employees heard when they entered the store was: "people who can't smile at customers are not suitable to work in this store." The first training lesson I received was how to practice smiling.

Watch the model, learn to smile, grind carefully, practice smiling, control mirror, freeze smile and other practice methods, carry out one-to-one, one-to-two and one-to-one exercises every morning, so that the link of smiling can be studied every month. There are key points every week, and I am practicing every day.