How to improve the turnover of the coffee shop? can we do some activities at night?

Create an employee incentive. An employee incentive scheme related to customer service will shape employees to provide a high level of service through effective incentives. For example, employees who get more positive feedback through opinion cards can get promotions, bonuses or extra vacation time. Create a system based on internal friendships through which your employees can vote for colleagues they think provide good customer service every month.

Give a little more. Give a little more and your clients will become repeat customers. Introducing yourself, asking about their accommodation, and doing everything you can to make them comfortable may be enough to win their loyalty. If you can meet their requirements without spending a lot of money, do it. Make them unforgettable about the whole experience, and you can turn an one-off cafe customer into a lifelong customer.

* after the idea. Every problem is an opportunity, and even if you try, customers will inevitably complain. Whether it's a problem or a failure, use them as an opportunity to improve customer service as much as possible. Handle complaints and aim to exceed customer expectations. If they need a free seat for one night, give them two nights if the cafe has a room available. If they just want to express their opinions, let them know that you appreciate it and can leave a bottle of champagne in their room. These small actions will impress customers, and then you will find that they chose you for their next reservation.

The coffee shop is an emotional place, first of all, decoration is the main structure of a coffee shop, warm and elegant decoration is the key to enhance the attractiveness of the coffee shop, and secondly, the coffee shop is a place that people want to enjoy, so in order to rest, the coffee shop must have a quiet and comfortable environment where people can really relax, such as classical sounds. Le Cafe is also a place of service, so its service attitude is also very important, the type and taste of coffee is the key to the success of a coffee shop, everyone likes to suit their own taste, so the type of coffee in the coffee shop must be able to meet the needs of most consumers, meet the taste of customers, and make people really feel that it meets their own needs. The feeling of a coffee shop is the key to the success of a coffee shop.